ZapTender is the ultimate platform for assisting with the creation of tenders. We value the trust you place in us and are committed to protecting your privacy and the security of your data.
1. Information
We collect various types of information through your use of our services:
- Personal Information: Includes your name, email address, company details, and contact information, which you provide during the registration process or through interactions with our services.
- Business Data: Comprises all documents, financial records, and other sensitive information that you upload to train our AI.
- Interaction Data: We collect information about your interactions with our platform to help improve our services and offer you a more personalised experience.
2. Use of Information
Your information is utilised for the following purposes:
- Service Provision: To create, customise, and manage your tender documents based on the data you provide.
- Service Improvement: To enhance the functionality and user-friendliness of our platform based on user feedback and interaction patterns.
- Support: To provide customer support and address any inquiries or issues you might encounter.
3. Data Security
To safeguard your information, we employ the following measures:
- Vector Database: We use a vector database and other state-of-the-art security technologies to ensure the secure storage and handling of your data.
- Security Audits: Our systems are regularly checked through security audits to maintain our high standards of protection.
- Access Control: Only authorised personnel have access to your data, and they are bound by strict confidentiality obligations.
4. Data Retention and Deletion
We retain your personal and business data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Should you decide to delete your data, we will comply promptly and ensure that your information is permanently erased from our systems.
5. Changes to This Policy
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon their posting on our website. We encourage you to review this policy periodically to stay informed about how we are protecting the personal information we collect.
6. Contact Us
For any questions or concerns regarding this privacy policy or our data practices, please contact us at hello@zaptender.com.
